Outsourcing: Most Popular Articles
These articles are the most popular over the last month.
Why Do Companies Outsource?
What is outsourcing and why do companies outsource is explored.
What is outsourcing and why do companies outsource is explored.
Water Outsourcing Is Coming To The US!
Rising water needs and falling municipal revenues makes water outsourcing a top outsourcing priority!
Rising water needs and falling municipal revenues makes water outsourcing a top outsourcing priority!
Robotistan: The Final Destination for Outsourcing
Weâve all heard stories of call centers and technical support that were moved offshore to a lower-cost
Weâve all heard stories of call centers and technical support that were moved offshore to a lower-cost
Request for Proposal (RFP)
: The Request For Proposal (RFP) is a document sent to vendors by a prospective client, to solicit bids
: The Request For Proposal (RFP) is a document sent to vendors by a prospective client, to solicit bids
Develop a Plan For Outsourcing
Before you start your outsourcing plan, you need a plan to identify the right projects. Developing criteria for outsourcing is critical to a successful program.
Before you start your outsourcing plan, you need a plan to identify the right projects. Developing criteria for outsourcing is critical to a successful program.
8 Lessons From Indiana
Learn why Indiana's $1.4 billion outsourcing contract with IBM failed, and ended up in court!
Learn why Indiana's $1.4 billion outsourcing contract with IBM failed, and ended up in court!
Avoiding Help Desk Dark Side
Avoiding the Dark Side of Help Desk Outsourcing
Avoiding the Dark Side of Help Desk Outsourcing
Open-Book Project Helps Schools To Outsource
Why the new Open Book Project may change the way that schools work, and outsource work.
Why the new Open Book Project may change the way that schools work, and outsource work.
Innovation And The Industrial Model For Outsourcing!
How can your outsourcing program benefit from an industrial model?
How can your outsourcing program benefit from an industrial model?
Does America Benefit From Offshoring?
Are there benefits to the US economy from offshoring?
Are there benefits to the US economy from offshoring?
Core (and Non-Core) Work
: Link text A critical rule of outsourcing is that a firm should not outsource "core functions." While
: Link text A critical rule of outsourcing is that a firm should not outsource "core functions." While
Law Firms Get An “F” For Document Review!
The cost of legal document review is too high and the quality is too low; law firms are failing at document review!
The cost of legal document review is too high and the quality is too low; law firms are failing at document review!
Chef Gordon Ramsay on: Core Competency
You can learn a lot from reality star Gordon Ramsay, even how to manage core competencies.
You can learn a lot from reality star Gordon Ramsay, even how to manage core competencies.
Co-Employment
The relationship between a worker and employer is important for legal and other reasons. In some outsourcing programs we confuse the role of the employer, having both the vendor and the client playing some manager roles. Learn about the risks of co-employment, and how to avoid liability!
The relationship between a worker and employer is important for legal and other reasons. In some outsourcing programs we confuse the role of the employer, having both the vendor and the client playing some manager roles. Learn about the risks of co-employment, and how to avoid liability!
Outsourcing Experiment: Labor Rights on the Rise!
Labor disputes in china re on the rise. How will this affect outsourcing?
Labor disputes in china re on the rise. How will this affect outsourcing?
Municipalities Need to Outsource in 2013
A growing number of municipalities have gone bankrupt, and more are in trouble; aggressively outsourcing antiquated and under-performing services might fix their financial and service problems.
A growing number of municipalities have gone bankrupt, and more are in trouble; aggressively outsourcing antiquated and under-performing services might fix their financial and service problems.
Outsourcing Pitfalls
IT outsourcing is now well into its third decade, having passed through generations of technology and platforms: mainframe, client/server, personal and now into the cloud.
IT outsourcing is now well into its third decade, having passed through generations of technology and platforms: mainframe, client/server, personal and now into the cloud.
Labor Arbitrage
An article describing how labor arbitrage works.
An article describing how labor arbitrage works.
Outsourcing Police Functions
Governments are looking for ways to outsource police and security functions. Is this a step into the future or into the past?
Governments are looking for ways to outsource police and security functions. Is this a step into the future or into the past?
communicate with your outsourcer
Once your outsourcing program has started, you need to have regular meetings with your vendor. If you don't, your program may not meet all goals. You need to commit to a regular and ongoing communications process to make outsourcing successful.
Once your outsourcing program has started, you need to have regular meetings with your vendor. If you don't, your program may not meet all goals. You need to commit to a regular and ongoing communications process to make outsourcing successful.
Total Outsourcing Totally Misses the Point
Outsourcing an entire department, in one step, is raerly a good idea!
Outsourcing an entire department, in one step, is raerly a good idea!
We Need to Outsource Legal Work... NOW!
Why the arrival of digital documents in the legal system requires a digital solution to legal support.
Why the arrival of digital documents in the legal system requires a digital solution to legal support.
Top Six Stories About Legal Process Outsourcing
Learning the basics about Legal Services Outsourcing (LPO).
Learning the basics about Legal Services Outsourcing (LPO).
BPO or KPO
An article describing the difference between Business Process outsourcing and Knowledge Process Outsourcing.
An article describing the difference between Business Process outsourcing and Knowledge Process Outsourcing.
India Institutes of Technology
: The India Institute of Technology (IIT) is comprised of a collection of colleges in India. IIT is counted
: The India Institute of Technology (IIT) is comprised of a collection of colleges in India. IIT is counted
onshore offshore compensation
The cost of offshore labor is impacted by multiple factors such as: the skills of workers, their seniority, and location. Since most clients pay a single fee rather than individual costs, changes in wages may not have the expected impact when you write or renew a contract.
The cost of offshore labor is impacted by multiple factors such as: the skills of workers, their seniority, and location. Since most clients pay a single fee rather than individual costs, changes in wages may not have the expected impact when you write or renew a contract.
Offshore Centers NEED Improvement Programs!
Why do successful outsourcing programs use process improvement?
Why do successful outsourcing programs use process improvement?
Statement of Work
: The statement of work is a section of the outsourcing contract that states the general business conditions,
: The statement of work is a section of the outsourcing contract that states the general business conditions,
Improve Outsourcing With Onshore Projects!
Why are firms turning towards America as a location for outsourcing?
Why are firms turning towards America as a location for outsourcing?
Outsourcing Experiments: Baxter, The Face Of Robotics
Can a new generation of robots change the way we outsource? The designers of the new Baxter robot think they can!
Can a new generation of robots change the way we outsource? The designers of the new Baxter robot think they can!
Five Important Issues When You Renew Your Outsourcing Contract
When it's time for your second contract, what are the most important issues to consider?
When it's time for your second contract, what are the most important issues to consider?
Zildjain: America’s Oldest Family-Owned Business
Zildjain, a 400 year old family-owned company, has never fired an employee. What can we learn from their management model?
Zildjain, a 400 year old family-owned company, has never fired an employee. What can we learn from their management model?
Total Outsourcing
: "Total Outsourcing" occurs when a firm converts an internal service into an externally managed product.
: "Total Outsourcing" occurs when a firm converts an internal service into an externally managed product.
Planning a BPO Strategy
Preparing and implementing a BPO strategy can take as long as six months, depending on the scope of the project. No two deals are exactly alike. However the basic steps are the same.
Preparing and implementing a BPO strategy can take as long as six months, depending on the scope of the project. No two deals are exactly alike. However the basic steps are the same.
Continuous Improvement
How continuous improvement works.
How continuous improvement works.
Learning From Failure
How does modern medicine find cures? Through a lot of trial and error. MOSTLY error!
How does modern medicine find cures? Through a lot of trial and error. MOSTLY error!
Technology Assisted Review (TAR)
Defining TAR, and predictive coding.
Defining TAR, and predictive coding.
The Maywood Experiment
Small towns across America are facing bankruptcy. Can outsourcing save small town America?
Small towns across America are facing bankruptcy. Can outsourcing save small town America?
Where’s The… ummm Horse… errr... Beef?
How did the horsemeat scandal start in Europe?
How did the horsemeat scandal start in Europe?
The Outsourcing of America’s Oil Production
How did America outsource it's oil production?
How did America outsource it's oil production?
Cloud Computing
Cloud computing is a new disruptive technology
Cloud computing is a new disruptive technology
Cyber-Storms Could Be Worse Than Hurricane Sandy!
Super-Hurricanes are now in the news, but super computer attacks could do more to damage your business. Learn how outsourcing can limit your risks.
Super-Hurricanes are now in the news, but super computer attacks could do more to damage your business. Learn how outsourcing can limit your risks.
Disaster Planning Works Best With Outsourcing!
How to improve your disaster recovery plan with an element of outsourcing.
How to improve your disaster recovery plan with an element of outsourcing.
China Review
A review of the potential for China to become a major source in the outsorucing market
A review of the potential for China to become a major source in the outsorucing market
7 Must Read Articles That Explain Government Outsourcing
Explaining the rising trend in government outsourcing.
Explaining the rising trend in government outsourcing.
Management Report
: In outsourcing, a "Management Report" is a regularly produced (usually monthly or weekly) report that
: In outsourcing, a "Management Report" is a regularly produced (usually monthly or weekly) report that
Redaction
: The broader definition of "redaction" is to edit, compress or alter a document or text. In Legal Process
: The broader definition of "redaction" is to edit, compress or alter a document or text. In Legal Process
Schools Are Learning the ABCs of Outsourcing
Budgets are getting tight and school boards are looking for innovative ways to reduce costs.
Budgets are getting tight and school boards are looking for innovative ways to reduce costs.
An Undesirable Ratio
Understand why so many IT positions get outsourced.
Understand why so many IT positions get outsourced.
London Olympics
Something went wrong with the security contract at the London Olympics!
Something went wrong with the security contract at the London Olympics!
Outsourcing and the Government
When you choose a location for outsourcing, do you think about the services that the government provides? You should!
When you choose a location for outsourcing, do you think about the services that the government provides? You should!
The Return of Privatization
In the 80's the government was focused on privatization. Now we call it government outsourcing.
In the 80's the government was focused on privatization. Now we call it government outsourcing.
What’s Going on in LPO?
An explanation of what Legal Process outsourcing (LPO) is, and why it's growing.
An explanation of what Legal Process outsourcing (LPO) is, and why it's growing.
Outsourcing and The Oval Office
How does your position on outsourcing affect your view of the candidates for President of the United States?
How does your position on outsourcing affect your view of the candidates for President of the United States?
Outsourcing Is Dead!
Outsourcing has many different names, and many different definitions. Merriam Webster, the publishing house, thinks that there are too many definitions for outsourcing and is eliminating the word from their dictionaries! This article examines the history of outsourcing and the words we've used.
Outsourcing has many different names, and many different definitions. Merriam Webster, the publishing house, thinks that there are too many definitions for outsourcing and is eliminating the word from their dictionaries! This article examines the history of outsourcing and the words we've used.
Metadata Matters
Understanding how Metadata hides information about your documents, how to remove this data, and why developing a metadata process is important for an outsourcing program.
Understanding how Metadata hides information about your documents, how to remove this data, and why developing a metadata process is important for an outsourcing program.
Four Factors For Choosing An Outsourcing Location
How to choose the best location for outsourcing your work.
How to choose the best location for outsourcing your work.
Harley-Davidson Outsources:
Learn about the outsourcing happening at iiconic American motorcycle manufacturer, Harley-Davidson.
Learn about the outsourcing happening at iiconic American motorcycle manufacturer, Harley-Davidson.
Outsourcing Can Fix “No Child Left Behind”
There is a phenomena in social sciences called, âThe law of unexpected consequences.â This means that
There is a phenomena in social sciences called, âThe law of unexpected consequences.â This means that
Knowledge Process Outsourcing (KPO)
A description of knowledge workers, and how KPO differs from BPO.
A description of knowledge workers, and how KPO differs from BPO.
Poland
Background on Poland, a popular outsourcing location in eastern Europe.
Background on Poland, a popular outsourcing location in eastern Europe.
Business Process
A description of business processes and how they are related to outsourcing.
A description of business processes and how they are related to outsourcing.
Disaster Recovery Center
: A "Disaster-Recovery Recovery Center" is a physical or virtual center that allows a service to continue
: A "Disaster-Recovery Recovery Center" is a physical or virtual center that allows a service to continue
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Multi-Shore
Multi-Shore
Multi-Shore
Legal Process Outsourcing
A brief description of Legal Process Outsourcing (LPO).
A brief description of Legal Process Outsourcing (LPO).
Knowledge Transfer
A brief description of the Knowledge Transfer process.
A brief description of the Knowledge Transfer process.
India
An article providing background information on India, and reasons why it is the world's premier location for knowledge based outsourcing.
An article providing background information on India, and reasons why it is the world's premier location for knowledge based outsourcing.
Outsource
A glossary of common terns used in outsourcing.
A glossary of common terns used in outsourcing.
How Do You Share Data With Your Outsourcing site?
When you outsource, your outsourced workers need data. How will you provide it?
When you outsource, your outsourced workers need data. How will you provide it?
How Much Can You Save With TAR Reviews?
Why you need to move from linear to Technology Assisted Reviews (TAR)!
Why you need to move from linear to Technology Assisted Reviews (TAR)!
Six Sigma
A brief history and detailed description of the Six Sigma improvement process.
A brief history and detailed description of the Six Sigma improvement process.
Linear Review Has Got To Go!
Why has linear document review fallen behind?
Why has linear document review fallen behind?
Supercomputers
The arrival of Cloud Services has created inexpensive virtual supercomputers that can aid complex scientific, biological and computational intensive projects.
The arrival of Cloud Services has created inexpensive virtual supercomputers that can aid complex scientific, biological and computational intensive projects.
Governance Process
: A process for managing a working program. For outsourcing, typical elements of governance are: regularly
: A process for managing a working program. For outsourcing, typical elements of governance are: regularly
Optical Character Recognition (OCR)
A definition of OCR, and how this type of software is used.
A definition of OCR, and how this type of software is used.
India Price
: The " India Price" is a colloquialism for, "The lowest price to pay a vendor to outsource work." Because
: The " India Price" is a colloquialism for, "The lowest price to pay a vendor to outsource work." Because
India Institutes of Management
: The India Institutes of Management (IIM) is comprised of a collection of colleges in India. IIM is
: The India Institutes of Management (IIM) is comprised of a collection of colleges in India. IIM is
The Outsourcing of Money
How cash is turning into electronic payments.
How cash is turning into electronic payments.
Outsourcing the American Home
Remember when we all took care of our own homes? Here's an article about the change in American culture, and how we've outsourced the American Home!
Remember when we all took care of our own homes? Here's an article about the change in American culture, and how we've outsourced the American Home!
Outsourcing Experiment: The Outsourcing of War
There have been big changes in how we wage war; today, outsourcers work on the battlefield, alongside troops!
There have been big changes in how we wage war; today, outsourcers work on the battlefield, alongside troops!
Responsive Documents
: In a legal document review , documents that meet the court issued instructions are "responsive." Documents
: In a legal document review , documents that meet the court issued instructions are "responsive." Documents
Act Don'T React!
The Risks & Rewards of Outsourcing Increasing the Probability & Rate of Your Success
The Risks & Rewards of Outsourcing Increasing the Probability & Rate of Your Success
Can Outsourcing be… Shoreless?
Genpact, a very large outsourcing company, recently raised a question about outsourcing . Should we forget
Genpact, a very large outsourcing company, recently raised a question about outsourcing . Should we forget
Space Has Been Outsourced!
Now that the space shuttles are grounded, will outsourcing
Now that the space shuttles are grounded, will outsourcing
Foreign Language Support
Definition of foreign language support and the issues it presents for outsourcing.
Definition of foreign language support and the issues it presents for outsourcing.
Innovation
How innovation affects performance and cost.
How innovation affects performance and cost.
Outsourcing Experiment: Learning to Kill Projects
Don't just focus on making projects better, spend some time learning to kill outsourcing projects that just don't make any sense!
Don't just focus on making projects better, spend some time learning to kill outsourcing projects that just don't make any sense!
CYBERWAR: The Corporate Battlefront
Why the latest changes in cyber warfare matter to big corporations in America.
Why the latest changes in cyber warfare matter to big corporations in America.
Business Case Development
Outsourcing, either IT or BP, parts of the organization’s IT or business processes is a major organizational decision that, in most organizations, required board approval. For most enterprises, the main vehicle for these decisions is a business case
Outsourcing, either IT or BP, parts of the organization’s IT or business processes is a major organizational decision that, in most organizations, required board approval. For most enterprises, the main vehicle for these decisions is a business case
Cloud Service
: The "Cloud" is a term used loosely to describe a shared virtual service or function provided on or
: The "Cloud" is a term used loosely to describe a shared virtual service or function provided on or
McKinsey Consulting
A brief discussion of the role of General Electric in developing the concept of offshoring.
A brief discussion of the role of General Electric in developing the concept of offshoring.
Location Matters When You Change Your Outsourcer!
Do you have a plan when it's time to switch vendors?
Do you have a plan when it's time to switch vendors?
Retained Staff Reaction
Retained STaff Reaction to Outsourcing is explaiend
Retained STaff Reaction to Outsourcing is explaiend
Legal Process
: " Legal Processes " are the tasks and functions performed specifically by legal firms and departments.
: " Legal Processes " are the tasks and functions performed specifically by legal firms and departments.
Performance Metric
: A "performance metric" is a measure, usually a numeric measure, of the performance of an organization
: A "performance metric" is a measure, usually a numeric measure, of the performance of an organization
8 Tips To Plan Your Outsourcing Program!
Useful tips when planning an outsourcing program.
Useful tips when planning an outsourcing program.
The NLF and the “Secret Sauce”
What went wrong when the NFL outsourced its referees?
What went wrong when the NFL outsourced its referees?
Can Legal Process Outsourcing Save Democracy?
The legal system has become so expensive that citizens cannot afford to use their own court system. Can outsourcing save democracy?
The legal system has become so expensive that citizens cannot afford to use their own court system. Can outsourcing save democracy?
General Electric
A brief discussion of the role of General Electric in developing the concept of offshoring.
A brief discussion of the role of General Electric in developing the concept of offshoring.
Outsourcing Experiment: Don’t Just Move
When you outsource, you always run into problems; every outsourcing program needs process improvement process to increase the value of your program , and offset the cost of unplanned problems.
When you outsource, you always run into problems; every outsourcing program needs process improvement process to increase the value of your program , and offset the cost of unplanned problems.
Scanner
Definition of a scanner and it's uses.
Definition of a scanner and it's uses.
TUPE
Description of U.K. laws for changing vendors
Description of U.K. laws for changing vendors
Outsourcing Experiment: The Frontiers of Space
Our work environment can determine how productive we are, but how much time did you spend on ergonomics when you outsourced?
Our work environment can determine how productive we are, but how much time did you spend on ergonomics when you outsourced?
Amazon Web Services (AWS)
Definition of Amazon Web Services (AWS).
Definition of Amazon Web Services (AWS).
Sourcing
Definition and evolution of sourcing in corporations.
Definition and evolution of sourcing in corporations.
Kill Email & Take Back Time
Email is the big time killer at work, and it remains a big time killer even if you outsource. Its time to understand how to tackle this problem!
Email is the big time killer at work, and it remains a big time killer even if you outsource. Its time to understand how to tackle this problem!
China
An article providing background on outsourcing in China.
An article providing background on outsourcing in China.