Business Process Outsourcing (BPO)

Business Process Outsourcing
Management Definition

Key Performance Indicator
KPI are quantifiable measures, agreed to beforehand that rflect the critical succes factors

What's the Competition Doing?
Resources and advice for gathering competitive intelligence

What is Business Intelligence?
Also know as BI

Enterprise Risk Management
What is Enterprise Risk Management?

Planning a BPO Strategy
Preparing and implementing a BPO strategy can take as long as six months, depending on the scope of the project. No two deals are exactly alike. However the basic steps are the same.

Know if You're Outsourcing BPO or KPO
An article describing the difference between Business Process outsourcing and Knowledge Process Outsourcing.

Outsourcing Experiment: The Frontiers of Space
Our work environment can determine how productive we are, but how much time did you spend on ergonomics when you outsourced?