Contracts and Negotiations
Outsourcing Failure Mars London Olympics
Something went wrong with the security contract at the London Olympics!
Key Performance Indicators
What are KPIs?
How does risk management, regulatory rules and compliance affect outsourcing contracts?
Service Level Agreement
Step #5 int he Vendor Selection process
The final stage in the vendor selection process is developing a contract negotiation strategy.
8 Lessons From Indiana
Learn why Indiana's $1.4 billion outsourcing contract with IBM failed, and ended up in court!
Improve Outsourcing With Onshore Projects!
Why are firms turning towards America as a location for outsourcing?
Five Important Issues When You Renew Your Outsourcing Contract
When it's time for your second contract, what are the most important issues to consider?
Can Outsourcing be… Shoreless?
When you design your outsourcing program with your vendors, should you stop thinking in terms of onshore and offshore and start thinking of "shoreless"?