1. Industry
Send to a Friend via Email

Your suggestion is on its way!

An email with a link to:

http://outsourcing.about.com/od/GlossaryP/g/Performance-Metric.htm

was emailed to:

Thanks for sharing About.com with others!

Performance Metric

By

Definition: A "performance metric" is a measure, usually a numeric measure, of the performance of an organization or a function. Typical metrics are: time taken to perform work, number of errors per product produced, meeting of deadlines, number of customer complaints, and utilization of resources (people, workstations, etc.). Metrics are used to measure actual performance against expected performance. By identifying gaps in performance, issues in the program can be identified and resolved. See also "Service Level Agreements (SLAs)."

©2014 About.com. All rights reserved.